At South Beach Perfumes, we want you to shop for authentic designer perfumes and colognes with confidence. Our return and refund policy clearly explains which products qualify for returns, how to request a return, and what to expect during the refund process.

We accept eligible unopened fragrances for return within 30 days of the purchase date, subject to the conditions and exclusions outlined below.

30-Day Return Policy & Eligibility

South Beach Perfumes accepts returns of eligible products within 30 days of the original purchase date. To qualify for a standard return, merchandise must be:

• Unopened and unused

• In its original packaging

• In the same condition as when shipped

• Eligible for return under the product's listed conditions

The following products are not eligible for standard returns or refunds:

• Non-spray (splash) fragrances

• Products specifically marked non-refundable or final sale

• Products that have been opened, used, or altered

• Products returned without their original packaging or in a condition different from how they were shipped

All returns are subject to inspection and approval. If you receive a damaged, defective, or incorrect item, please contact our customer support team for assistance.

International Orders – Final Sale

All orders shipped outside the United States are considered FINAL SALE and NON-REFUNDABLE for change-of-mind returns.

Todos los pedidos enviados fuera de los Estados Unidos son venta final, sin cambios ni devoluciones por cambio de opinión.

This policy does not limit rights or remedies that may apply under applicable law.

How to Request a Return

We aim to make the return process clear and straightforward for eligible purchases.

Step 1: Contact Customer Support

Email admin@southbeachperfumes.com with your order number and reason for requesting a return. Our team will review your request and provide information about return eligibility and the next steps.

Step 2: Ship Your Eligible Return

After contacting our team and confirming eligibility, send your return to:

South Beach Perfumes (Order #)
P.O. Box 441773
Miami, FL 33144

Please include your order number inside the package to help us identify your return.

Customers are responsible for return shipping costs. We recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.

Refunds, Restocking Fees & Processing

Once your returned merchandise arrives, our team will inspect it to confirm that it meets our return eligibility requirements.

For approved standard returns:

• Refund method: Approved refunds are issued to the original payment method.

• Original shipping charges: Shipping fees paid at checkout are non-refundable.

• Return shipping: Customers are responsible for return shipping expenses.

• Restocking fee: A restocking fee of 15% applies to eligible returns and is deducted from the refund amount.

• Refund processing: After inspection and approval, the refund will be issued. Additional time may be required for your bank or payment provider to credit your account.

If an order is unclaimed, returned to sender, or marked undeliverable, please contact customer support. We will review the circumstances and explain any applicable charges or refund eligibility.

Orders involving damaged, defective, incorrect, lost, or undelivered merchandise will be reviewed separately as appropriate. Nothing in this policy limits any rights or remedies available under applicable law.

Product Condition Requirements

To protect product quality and ensure that our customers receive merchandise in its original condition, all products returned under our standard return policy must be unopened, unused, and in their original packaging.

Opened or used fragrances cannot be accepted for change-of-mind returns. If you have questions about a fragrance before purchasing, our team is available to help you make an informed decision.

Quality Assurance – Every Order Inspected

South Beach Perfumes is committed to providing authentic designer fragrances and maintaining high standards of product quality.

Before shipment, each product is inspected, photographed, and signed off by management to document its condition.

Inspection photographs are retained with the order record to help verify accuracy, maintain quality standards, and assist with resolving any questions related to the condition of merchandise.

Customer Support & Return Assistance

Have questions about your order, return eligibility, or a refund? Our customer support team is available to assist you.

Phone: 888-966-0947
Email: admin@southbeachperfumes.com

Please allow up to 5 business days for a response.

We appreciate your patience and the opportunity to assist you.

Return & Refund Policy – Frequently Asked Questions

Can I return a perfume or cologne if I have opened it?

No. Standard returns are accepted only for eligible fragrances that remain unopened, unused, and in their original packaging. If your order arrived damaged, defective, or incorrect, please contact customer support.

How long do I have to return a fragrance?

Eligible products may be returned within 30 days of the original purchase date, subject to the conditions outlined in this policy.

Are all perfumes and colognes eligible for returns?

No. Certain products, including non-spray (splash) fragrances and items specifically marked final sale or non-refundable, are excluded from standard returns.

Can I return an international order?

International orders are final sale and non-refundable for change-of-mind returns, subject to any rights required by applicable law.

Who pays for return shipping?

Customers are responsible for return shipping expenses on standard eligible returns. We recommend using a shipping service that provides tracking information.

Are original shipping charges refundable?

Original shipping charges are non-refundable for standard eligible returns. If your order is damaged, incorrect, lost, or undelivered, please contact our team for assistance.

Does South Beach Perfumes charge a restocking fee?

Yes. A restocking fee of 15% applies to eligible returns and is deducted from the approved refund amount.

How long does it take to receive my refund?

Approved refunds are issued to the original payment method after the returned merchandise has been received and inspected. Your bank or payment provider may require additional time to process the credit.

What should I do if my order arrives damaged or incorrect?

Please email admin@southbeachperfumes.com with your order number, a description of the issue, and photographs when available. Our customer support team will review the situation and help determine the appropriate resolution.

Shop Authentic Designer Fragrances with Confidence

Family-owned and trusted since 1979, South Beach Perfumes is committed to offering 100% authentic designer perfumes and colognes, competitive prices, and dependable customer service.

Explore our selection of fragrances and shop with confidence:

• Browse our men's colognes for fresh, woody, and sophisticated scents.

• Discover our women's perfumes, from light florals to warm and elegant fragrances.

• Shop our best-selling fragrances and explore customer favorites.

• Visit our customer reviews page to read feedback from shoppers who trust South Beach Perfumes.