Frequently Asked Questions (FAQ)
❓ Product Guarantee -
Q: Are all of your perfumes and colognes authentic?
A: Yes. At South Beach Perfumes, we only sell 100% authentic, brand-name fragrances and beauty products. We do not sell knock-offs, imitations, or counterfeit items.
Q: How do you guarantee authenticity?
A: We source our products directly from authorized distributors and trusted suppliers. Each item is stored in a climate-controlled warehouse, then inspected and photographed before shipping.
Q: Why are your prices lower than department stores?
A: We buy in bulk, work with authorized suppliers, and keep our overhead costs low. This allows us to pass savings on to you while still offering genuine designer fragrances.
Q: What happens if I receive a product and suspect it’s not genuine?
A: We stand by our authenticity guarantee. If you ever have concerns, please contact our Customer Service team at admin@southbeachperfumes.com or call 888-966-0947.
Q: Do you sell tester bottles or only retail packaging?
A: From time to time, we may offer authentic tester bottles (always clearly labeled). These are 100% genuine and come directly from the fragrance manufacturers, just without retail packaging.
❓Shipping –
Q: When will my order ship?
A: Orders placed before 1 pm EST, Monday–Friday, are processed the same day. Orders placed after 1 pm are processed the next business day. During high volume periods, processing may take up to 5 business days.
Q: Do you offer free shipping?
A: Yes! Orders that meet the advertised minimum purchase amount qualify for free UPS Ground shipping within the continental U.S. (excluding Alaska, Hawaii, Puerto Rico, and Mexico).
Q: How long does shipping take?
A: Standard UPS Ground shipping takes approximately 2–8 business days, depending on location. Please note these are estimated delivery times and not guaranteed.
Q: Do you ship internationally?
A: Currently, we ship to Mexico only. Delivery takes 10–15 business days and includes Delivery Duty Paid (DDP), so no additional customs fees are charged at delivery.
Q: Are shipping fees refundable?
A: No. Shipping fees are non-refundable, including costs for unclaimed, undeliverable, or returned packages.
❓Return Policy –
Q: Can I return an opened item?
No. Only unopened products in original condition and packaging are eligible for return within 30 days of purchase.
Q: Are international orders returnable?
No. All international orders are final sale and non-refundable.
Q: Who pays for return shipping?
Customers are responsible for return shipping costs.
Q: Are shipping charges refundable?
No. Original shipping charges are non-refundable, including unclaimed or undeliverable packages.
❓ Privacy & Data – Frequently Asked Questions (FAQ)
Q: What personal information do you collect?
We collect basic personal information that you provide during checkout or account registration, including your name, email address, shipping address, and payment details.
Q: Is my payment information secure?
Yes. We use SSL (Secure Socket Layer) encryption to protect all sensitive data, including your credit card number, during transmission. Your payment details are encrypted and never stored on our servers.
Q: Do you share my personal data with third parties?
We do not sell or share your personal information with third parties for marketing purposes. However, we may work with third-party services (e.g., payment processors or currency converters) to improve your shopping experience.
Q: How do you use cookies?
We use cookies to enhance site functionality, improve your experience, and enable features like local currency display. Cookies may also be used for analytics and site performance tracking.
Q: What is SSL encryption and how does it protect me?
SSL encryption secures your connection to our website by encrypting the data sent between your browser and our servers. This prevents unauthorized access to personal details like your address and payment information.
Q: Are there any age restrictions for using this website?
Yes. You must be 18 years of age or older to use or make purchases on our website.
Q: What does GDPR compliance mean for customers in the EU?
Under the General Data Protection Regulation (GDPR), EU customers have rights regarding the access, correction, and deletion of their personal data. We are committed to upholding these rights and ensuring transparency in data use.
Q: Why does the site show prices in my local currency?
To improve your shopping experience, we detect your IP address to determine your location and display prices in your local currency. This information is stored temporarily in a session cookie that resets when you close your browser.
Q: Can I request to delete or update my personal information?
Yes. You can contact us at any time to access, update, or delete your personal information in compliance with data privacy regulations such as GDPR.
Q: How long do you retain my information?
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including order fulfillment, legal compliance, and customer service.
❓Giving Back –
Q: How much does South Beach Perfumes donate?
A: We donate 10% of all annual profits to local and national charities—investing back into communities through monetary support and volunteerism.
Q: What types of community events do you join?
A: We partner with local Miami organizations—such as shelters, youth events, and charity fundraisers—to lend both financial support and in-person involvement each year.
Q: Can nonprofits request support from South Beach Perfumes?
A: Yes! If your nonprofit or community project aligns with our values, please reach out—we’d love to learn more about how we can help.